Q. If our business is doing well, why do we need a consultant?

A. Hiring a consultant is not just about looking for problems. A consultant can find ways to improve upon any situation. A consultant can also find problems you never knew you had that can improve business and reduce employee turnover.

Q. Will my employees feel like they are being spied on?

A. Hiring a consultant is about helping you achieve your potential. Everyone wants to be part of a winning team. We have a policy of keeping the names private and focusing on improving the entire department not just an individual.

Q. What areas do you review?

A. We focus on the areas that involve direct customer service and interaction. These areas include everything from the hostess desk to the maid service.

Q. After the review and report are completed, what then?

A. An in depth report will be provided that outlines the overall experience and offers specific recommendations for improving the customer experience and your employees work environment. We will also lead a presentation and open discussion with management and employees to expand on our findings and recommendations. It is then up to the business to implement the recommendations.

Q. What about follow up inspections?

A. We encourage a three-month follow up to review the progress of the specific recommendation outlined in our report. Many clients choose to implement a quarterly or semi-annually maintenance program, and have reviews done throughout the year.

Q. How do we get started?

A. Contact us here or call us at 949.307.1816 to set an appointment and discuss your options.