Caliluna Consulting specializes in helping you develop and implement a plan for excellent customer service. We can help you capitalize on your strengths and improve your weaknesses.
Our reviews give honest and constructive criticism to help your company grow and evolve in today’s demanding marketplace. We personally handle every inspection and offer recommendations based on experience and expertise using the tools and techniques that help you develop the right environment for your staff and your customers.

• Full front of the house customer service audits from the “customer’s point of view”
   
• Thorough report of findings
   
• Team motivation techniques
   
• Management presentation with open discussion
   
• Staff Training Sessions
   
• Employee customer Service Handbook
  
  
• Customer Service Seminars

"We recently had Wendy Gillett from Caliluna Consulting speak at our 2006 Hoosier Hospitality Conference. We received nothing but good responses... She was a good presenter, fun and energetic... We look forward to having her speak again..."

At Caliluna Consulting we have over 22 years of experience in the hospitality industry, and have owned and operated several businesses. Our proven techniques and philosophies have helped hotels and restaurants realize their full potential and growth opportunity. We are there to offer positive and creative ideas on how to improve your customer service.

While many of our clients hire us to address specific issues, a majority of our customers have “check up” reviews conducted on a quarterly or semi-annually basis, ensuring management stays focused on presenting top end customer service as well as documenting employee progress and growth. We exist so you can realize your goals.

Senior consultant Wendy Gillett is also a contributor for Restaurant Startup and Growth magazine. Read her most recent published articles and see her here, in these videos