Our illustrated report is a complete account of the experience “as seen from the customer’s point of view”.

After Caliluna Consulting has performed our unannounced front of the house inspection we present our findings to management in the form of a thorough report containing photos, basic conversation transcripts, and a summary of our findings with recommendations.

Each area of your business is broken down into chapters, allowing you to focus on one department at a time. Everything that is observed is documented for your review offering you the unique opportunity to witness the interaction between your staff and customers. Recommendations are then offered for your implementation based on your company’s particular goals and direction.

Click Here to View a Sample of our Custom Report