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| Caliluna Consulting will meet with you to gather information about your business. This will enable us to address the areas of concern and the aspects of your business you would like reviewed. |
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| Everything from the hostess to the menu will be evaluated from the customer’s point of view including any specific areas noted during the interview. Caliluna Consulting will experience each amenity available from how the valet treats a guest at arrival to how the bus boy clears the table. |
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| A detailed report with individual amenity assessments will be prepared for your restaurant. It will outline the entire experience, complete with customer interviews and moment by moment occurrences during the visit. This report will offer recommendations on how your staff can better serve your customers, improve your customer service and compete in the always changing industry. |
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| A post inspection presentation will be done with the client and any members of the staff who would benefit from our findings. This meeting provides an opportunity to expand on the report by answering questions and discussing ways to implement the recommendations. |
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| Future inspections are offered to our existing clientele, whether to evaluate the value and potential of new directions within the restaurant or monitor performance improvement. Caliluna Consulting will continue to work with you to refine your staff’s customer service skills which will thereby improve the overall customer experience. |
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