Meet Wendy Gillett, Senior Caliluna Consultant here, in these videos
and read her most recent published articles see her here.

Caliluna Consulting is run by its owners and founders. When you hire us to do a job for your business we are with you every step of the way from the initial consultation to the final presentation. We have been in the hospitality industry, in every facet, for a combined 22 years and in that time we have learned a common truth; customer service can make or break your business. More than anything you do, offering a good customer experience through great customer service will mean the difference between an average company and an outstanding company.

Most consulting companies in the hospitality industry take a broad approach to their projects, offering recommendation on all areas from how to design a menu to recommendations on what type of clothes your cooking staff should wear. This can be helpful for companies starting out, offering them a one-stop-shop style of consulting, but all too often ends up giving you a watered down and unfocussed end product. At Caliluna Consulting we specialize in helping improve overall customer service with powerful recommendations based on our informed observations.

Some consulting companies will notify the staff of their presence, and therefore their audit and review of your company is slanted. We perform a full and thorough evaluation of your staff and the level of customer service being offered without their knowledge, offering a more realistic picture of the quality of service being presented at your establishment.

Caliluna Consulting is unique. We specialize in the most important area of the hospitality industry, how to offer affordable and uncompromising customer service.

Caliluna Consulting... Improving Customer Service.